Privacy Policy

1. Who we are

Artiflow Technologies ("Artiflow", "we", "us") provides retention intelligence and custom tooling for ecommerce brands. Our marketing website is https://artiflow.studio.

For privacy-related questions, contact us at contact@artiflow.studio or +49 176 47681718. We are based in Berlin, Germany.

2. What this policy covers

This policy describes how we handle personal data when you browse artiflow.studio, submit our contact form, or communicate with us before becoming a customer.

If you use Artiflow as a contracted service, additional data processing terms in your agreement or data processing addendum apply to customer account data.

3. Data we collect

• Contact details you provide: name, email, phone, company, and message content when you use our contact form or email us.
• Technical data: IP address, browser type, device information, pages visited, and referring URLs, collected through server logs and analytics where enabled.
• Cookie and preference data: such as your theme choice (light/dark mode) stored locally in your browser.

4. How we use your data

We process contact and inquiry data on the basis of steps taken at your request before a contract (Art. 6(1)(b) GDPR), our legitimate interest in operating our business (Art. 6(1)(f) GDPR), and, where required, your consent (Art. 6(1)(a) GDPR).

• Respond to demo requests, sales inquiries, and support questions.
• Evaluate whether Artiflow is a fit for your business and prepare a tailored proposal.
• Operate, secure, and improve our website.
• Comply with legal obligations and enforce our terms.

5. When we share data

We do not sell your personal data. We may share it with service providers who help us run our website and communications (for example hosting, email delivery, and analytics), subject to appropriate safeguards.

We may disclose information if required by law, court order, or to protect our rights, users, or the public.

6. How long we keep data

Contact form submissions and sales correspondence are kept for as long as needed to handle your inquiry and for a reasonable period afterward for follow-up and record-keeping, typically up to 24 months unless a longer period is required by law or an active customer relationship exists.

Server logs are retained for a limited period for security and troubleshooting.

7. Your rights

If you are in the European Economic Area or UK, you may have the right to access, rectify, erase, restrict, or object to certain processing of your personal data, and to data portability where applicable.

You may withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority.

To exercise your rights, email contact@artiflow.studio. We will respond within the timeframes required by applicable law.

8. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International transfers

Some of our service providers may process data outside the European Economic Area. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms as required by GDPR.

10. Children

Our website and services are directed at businesses and are not intended for individuals under 16. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page indicates when it was last revised. Material changes will be posted on this page.